Your satisfaction is our priority. Explore answers to common questions or reach out directly—we’re here to help.
Browse our products, select your preferred item, choose any applicable options (e.g., flavour, nicotine strength), then click 'Add to Cart'. Proceed to checkout, fill in your delivery details, and confirm payment.
We accept Lipa na M-PESA, Buy Goods, Till: 3763670. We also accept Cash On Delivery.
Nairobi deliveries typically arrive in 20 minutes the same day if ordered before 10pm. Other regions in Kenya take 1–3 business days.
Yes. We have a 7-day return policy for unopened and unused products in their original packaging. Contact our support team to initiate a return.
You can reach us via WhatsApp, email (vapezonekenya@gmail.com), or by using our contact form on the website.
Our support team is available to assist you with orders, payments, deliveries, and product inquiries. Reach us through any of the following channels:
+254 798 769 535
Available during business hours